More Frauds and What to Do If You Encounter One

There is one very useful thing that you can do if you receive an email which appears to lead to an attempt to get hold of your personal details:
Report it to

Thanks to Colin Freeman for the following text.


Members of the public who are searching for the official website (for example on search engines) may be directed to one of two fake sites, or

Visitors to these sites may then be asked to supply personal or financial information.

We have already disrupted one website that was being used to commit this fraud and we are working with domain name providers to identify other fake companies and shut down fraudulent websites.

Protect yourself: -

  • Under no circumstances will Action Fraud request for you to make a payment to report or use our services.

  • If something feels wrong, then it is usually right to question it. Websites may appear trustworthy, but it is important to verify through a trusted source.

  • If you have been a victim of fraud or suspect a company of fraud please contact Action Fraud via the only website that is legitimate

If you have been a victim of fraud or suspect a company of fraud please contact Action Fraud on 0300 123 2040 (35p per minute) or via the online reporting tool: -

Pension cold-calling ban takes effect with fraudsters now liable to fines of up to £500,000

As of today Wednesday 9th January 2019, companies that make unsolicited phone calls to people about their pensions will be liable to enforcement action, including fines of up to £500,000. The ban has been introduced in a bid to prevent people falling victim to cold call scams that can lead to them losing their life savings.

As many as eight scam calls take place every second - or a whopping 250 million calls a year – according to research from the Money Advice Service (MAS).

Reports made to Action Fraud show how highly sophisticated fraudsters have tricked people into transferring their pensions into fraudulent schemes.

Victims of pension scams can lose their life savings and be left facing retirement with limited income. 

According to the Financial Conduct Authority, pension fraudsters stole on average £91,000 per victim in 2018.

The ban prohibits cold-calling in relation to pensions, except where:

  • the caller is authorised by the FCA, or is the trustee or manager of an occupational or personal pension scheme, and

  • the recipient of the call consents to calls or has an existing relationship with the caller.

Cold calling is currently by far the most common method used to initiate pension fraud. Other scam tactics include: 

  • Unexpected contact about your pension via post or email.

  • Promises of guaranteed high returns and downplaying the risks.

  • Offering unusual or overseas investments that aren’t regulated by the FCA e.g. overseas hotels, forestry, green energy schemes.

  • Putting people under pressure to make a quick decision, for example with time-limited offers, and sending a courier round with paperwork to sign.

  • Claiming to be able to unlock money from an individual’s pension (which is normally only possible from age 55).

  • The FCA and TPR are urging the public to be ScamSmart with their pension and always check who they’re dealing with. 

The HM Treasury offers the following advice:

If you receive a cold call about your pension, get any information you can, such as the company name or phone number, and report it to the Information Commissioner’s Office via their website: or on 0303 123 1113.

If you have been a victim of this type of fraud, report it to Action Fraud by calling us on 0300 123 2040 or by using our online reporting tool: -

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